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Exam Tips

Personal Computers

Safety Procedures

Troubleshooting Methodology (OBJ. 5.1)

Custom PC Build

Checkpoint: Introduction

Cable Types (OBJ. 3.1)

Exterior of a PC (OBJ. 3.1)

USB Cables (OBJ. 3.1)

Video Cables (OBJ. 3.1)

Storage Cables (OBJ. 3.1)

Checkpoint: Cable Types

Motherboards (OBJ. 3.4)

Form Factors (OBJ. 3.4)

CPU Architecture (OBJ. 3.4)

CPU Sockets (OBJ. 3.4)

CPU Features (OBJ. 3.4)

Motherboard Connections (OBJ. 3.4)

Installing the Motherboard & CPU (OBJ. 3.4)

Expansion Cards (OBJ. 3.4)

Expansion Card Types (OBJ. 3.4)

Installing Expansion Cards (OBJ. 3.4)

Checkpoint: Motherboards

Cooling and Power (OBJ. 3.4 & 3.5)

Cooling the System (OBJ. 3.5)

Liquid Cooling (OBJ. 3.5)

Installing Active Cooling (OBJ. 3.5)

Power Supply Unit (PSU) (OBJ. 3.5)

Power Supply Connectors (OBJ. 3.5)

Input and Output Voltages (OBJ. 3.4)

Wattage Rating (OBJ. 3.4)

Installing a Power Supply (OBJ. 3.4)

Checkpoint: Cooling and Power

System Memory (OBJ. 3.2)

Addressing Memory (OBJ. 3.2)

Memory Modules (OBJ. 3.2)

Multi-Channel Memory (OBJ. 3.2)

ECC Memory (OBJ. 3.2)

Virtual Memory (OBJ. 3.2)

Installing Memory (OBJ. 3.2)

Checkpoint: System Memory

BIOS/UEFI (OBJ. 3.4)

Boot Options (OBJ. 3.4)

BIOS/UEFI Security (OBJ. 3.4)

TPM and HSM (OBJ. 3.4)

BIOS/UEFI Cooling Options (OBJ. 3.4)

Configuring the BIOS (OBJ. 3.4)

Configuring the UEFI (OBJ. 3.4)

Checkpoint: BIOS/UEFI

Storage Devices (OBJ. 3.3)

Hard Disk Drive (HDD) (OBJ. 3.3)

Solid State Drive (SSD) (OBJ. 3.3)

RAID (OBJ. 3.3)

Removable Storage (OBJ. 3.3)

Optical Drives (OBJ. 3.3)

Installing Storage Devices (OBJ. 3.3)

Configuring a RAID (OBJ. 3.3)

Checkpoint: Storage Devices

Virtualization Concepts (OBJ. 4.2)

Virtualization (OBJ. 4.2)

Containerization (OBJ. 4.2)

Purposes of VMs (OBJ. 4.2)

Resource Requirements (OBJ. 4.2)

Security Requirements (OBJ. 4.2)

Configuring Virtual Machines (OBJ. 4.2)

Securing Virtual Machines (OBJ. 4.2)

Checkpoint: Virtualization Concepts

Cloud Computing (OBJ. 4.1 & 2.2)

Characteristics of the Cloud (OBJ. 4.1)

Cloud Deployment Models (OBJ. 4.1)

Cloud Service Models (OBJ. 4.1)

Virtual Desktop Infrastructure (VDI) (OBJ. 4.1)

Cloud Storage Services (OBJ. 4.1)

Software Defined Network (SDN) (OBJ. 2.2)

Using the Cloud (OBJ. 4.1)

Checkpoint: Cloud Computing

Networking Basics (OBJ. 2.2, 2.4, 2.7, 2.8, & 3.1)

Networking Hardware (OBJ. 2.2)

Network Types (OBJ. 2.7)

Internet of Things (OBJ. 2.4)

Twisted Pair Cables (OBJ. 3.1)

Optical Cabling (OBJ. 3.1)

Coaxial Cabling (OBJ. 3.1)

Networking Tools (OBJ. 2.8)

Building a Cable (OBJ. 2.8)

Wiring the Network (OBJ. 2.8)

Testing the Network (OBJ. 2.8)

Checkpoint: Networking Basics

Wireless Networks (OBJ. 2.3)

Wireless Frequencies (OBJ. 2.3)

Wireless Standards (OBJ. 2.3)

Wireless Security (OBJ. 2.3)

Fixed Wireless (OBJ. 2.3)

NFC, RFID, IR, and Bluetooth (OBJ. 2.3)

Configuring a Wireless Network (OBJ. 2.3)

Checkpoint: Wireless Networks

Internet Connections (OBJ. 2.7)

Dial-up and DSL (OBJ. 2.7)

Cable Connections (OBJ. 2.7)

Fiber Connections (OBJ. 2.7)

Cellular Connections (OBJ. 2.7)

WISP Connections (OBJ. 2.7)

Satellite Connections (OBJ. 2.7)

Hands-on with WANs (OBJ. 2.7)

Checkpoint: Internet Connections

Network Configurations (OBJ. 2.1, 2.5, & 2.6)

IPv4 (OBJ. 2.5)

Assigning IPv4 Addresses (OBJ. 2.5)

DHCP (OBJ. 2.6)

DNS (OBJ. 2.6)

VLAN (OBJ. 2.6)

VPN (OBJ. 2.6)

IPv6 (OBJ. 2.5)

Ports and Protocols (OBJ. 2.1)

TCP Versus UDP (OBJ. 2.1)

Configure a SOHO Network (OBJ. 2.5)

Checkpoint: Network Configurations

Network Services (OBJ. 2.4)

File and Print Servers (OBJ. 2.4)

Web Servers (OBJ. 2.4)

Email Servers (OBJ. 2.4)

AAA Servers (OBJ. 2.4)

Remote Access Servers (OBJ. 2.4)

Network Monitoring Servers (OBJ. 2.4)

Proxy Servers (OBJ. 2.4)

Load Balancers (OBJ. 2.4)

Unified Threat Management (OBJ. 2.4)

ICS/SCADA (OBJ. 2.4)

Embedded Systems (OBJ. 2.4)

Legacy Systems (OBJ. 2.4)

Checkpoint: Network Services

Mobile Devices (OBJ. 1.2, 1.3, & 1.4)

Mobile Display Types (OBJ. 1.2)

Mobile Device Components (OBJ. 1.2)

Mobile Device Accessories (OBJ. 1.3)

Mobile Device Wireless Connectivity (OBJ. 1.3 and 1.4)

Mobile Device Wired Connectivity (OBJ. 1.3)

Port Replicators & Docking Stations (OBJ. 1.3)

Checkpoint: Mobile Devices

Mobile Applications (OBJ. 1.4)

Mobile Device Synchronization (OBJ. 1.4)

Data for Synchronization (OBJ. 1.4)

Synchronization Methods (OBJ. 1.4)

MDM and MAM (OBJ. 1.4)

Multifactor Authentication (MFA) (OBJ. 1.4)

Location Services (OBJ. 1.4)

Corporate Email Configuration (OBJ. 1.4)

Configuring Mobile Email (OBJ. 1.4)

Checkpoint: Mobile Applications

Laptop Hardware (OBJ. 1.1)

Security Components (OBJ. 1.1)

Disassembling a Laptop (OBJ. 1.1)

Replacing a Battery (OBJ. 1.1)

Replacing the Keyboard (OBJ. 1.1)

Upgrading the Memory (OBJ. 1.1)

Adding Expansion Cards (OBJ. 1.1)

Replacing the Storage (OBJ. 1.1)

Checkpoint: Laptop Hardware

Printers and MFDs (OBJ. 3.6)

Unboxing and Setup (OBJ. 3.6)

Printer Connectivity (OBJ. 3.6)

Printer Drivers (OBJ. 3.6)

Printer Configuration Settings (OBJ. 3.6)

Sharing Print Devices (OBJ. 3.6)

Securing Print Devices (OBJ. 3.6)

Scanning Services (OBJ. 3.6)

Checkpoint: Printers and MFDs

Printer Types (OBJ. 3.7)

Laser Printers (OBJ. 3.7)

Laser Printer Maintenance (OBJ. 3.7)

Inkjet Printers (OBJ. 3.7)

Inkjet Printer Maintenance (OBJ. 3.7)

Thermal Printers (OBJ. 3.7)

Impact Printers (OBJ. 3.7)

3-D Printers (OBJ. 3.7)

Checkpoint: Printer Types

Troubleshooting Methodology (OBJ. 5.1)

Identify the Problem (OBJ. 5.1)

Establish a Theory (OBJ. 5.1)

Test the Theory (OBJ. 5.1)

Establish a Plan of Action (OBJ. 5.1)

Verify System Functionality (OBJ. 5.1)

Documentation (OBJ. 5.1)

Checkpoint: Troubleshooting Methodology

Troubleshooting Hardware Issues (OBJ. 5.2)

Power Issues (OBJ. 5.2)

POST Issues (OBJ. 5.2)

Crash Screens (OBJ. 5.2)

Cooling Issues (OBJ. 5.2)

Physical Component Damage (OBJ. 5.2)

Performance Issues (OBJ. 5.2)

Inaccurate System Date/Time (OBJ. 5.2)

Smoke Test (OBJ. 5.2)

Checkpoint: Troubleshooting Hardware Issues

Troubleshooting Storage Devices (OBJ. 5.3)

Boot Issues (OBJ. 5.3)

Storage Device Issues (OBJ. 5.3)

Drive Performance Issues (OBJ. 5.3)

Issues with RAIDs (OBJ. 5.3)

Checkpoint: Troubleshooting Storage Devices

Troubleshooting Video Issues (OBJ. 5.4)

Physical Cabling and Source Selection (OBJ. 5.4)

Projector Issues (OBJ. 5.4)

Video Quality Issues (OBJ. 5.4)

Checkpoint: Troubleshooting Video Issues

Troubleshooting Networks (OBJ. 5.7)

Wired Connectivity Issues (OBJ. 5.7)

Network Performance Issues (OBJ. 5.7)

Wireless Connectivity Issues (OBJ. 5.7)

VoIP Issues (OBJ. 5.7)

Limited Connectivity Issues (OBJ. 5.7)

Checkpoint: Troubleshooting Networks

Troubleshooting Mobile Devices (OBJ. 5.5)

Mobile Power Issues (OBJ. 5.5)

Mobile Hardware Issues (OBJ. 5.5)

Mobile Display Issues (OBJ. 5.5)

Mobile Connectivity Issues (OBJ. 5.5)

Mobile Malware Infections (OBJ. 5.5)

Checkpoint: Troubleshooting Mobile Devices

Troubleshooting Print Devices (OBJ. 5.6)

Printer Connectivity Issues (OBJ. 5.6)

Print Feed Issues (OBJ. 5.6)

Print Quality Issues (OBJ. 5.6)

Print Finishing Issues (OBJ. 5.6)

Print Job Issues (OBJ. 5.6)

Checkpoint: Troubleshooting Print Devices

Conclusion

Practice Exam #1

Practice Exam #2

Practice Exam #3